Privacy & Policy

Ecomorph Threads Private Limited (“we”, “our”, “us”) operates the website www.lupclo.com (the “Site”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site or services.

1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, phone number, email address, billing/shipping address, and payment details.
• Transactional Information: Order history, payment confirmations, refunds, returns.
• Technical Information: IP address, browser type, device information, cookies, and browsing behavior on our Site.

2. How We Use Your Information

We use your information for purposes including:

• Processing and fulfilling orders.
• Providing shipping, returns, refunds, and customer support.
• Sending order confirmations, updates, and promotional communications (if subscribed).
• Preventing fraudulent transactions and ensuring secure payments.
• Improving website performance and user experience.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

• Payment Gateways (like PhonePe, Razorpay, etc.) for secure transactions.
• Logistics partners for order delivery and returns.
• Legal or government authorities if required by law.

4. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is 100% secure.

5. Cookies & Tracking

Our Site may use cookies to enhance user experience, remember preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data (subject to transaction record retention laws).
• Opt out of promotional emails at any time.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us